Responsible gambling

At KrakenBet Casino we care about your wellbeing. Gambling should be an enjoyable form of entertainment, not a source of distress. If you ever feel your gambling is becoming difficult to control, it is important to act early. This page explains practical tools you can use, signs to watch for, and where to find help.

We aim to support safe, mindful play. Below you will find straightforward steps you can take yourself, options we provide to help manage activity, and information about external organisations that can offer free, confidential assistance.

10. Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

KrakenBet Casino provides a range of tools that let you control how you play. These tools are easy to use and can be adjusted to suit your needs.

Deposit limits — Set daily, weekly or monthly caps to control how much you can add to your account. Lowering limits usually takes effect immediately; increasing a reduced limit may include a cooling-off period.
Loss and wager limits — Limit how much you can lose or stake over a chosen period to protect your budget.
Session time reminders (reality checks) — Get an on-screen notification after a set amount of play time to help you pause and reassess.
Time-out (short breaks) — Temporarily suspend access to your account for a period that suits you (for example 24 hours up to several weeks) to step away and reset.
Self-exclusion (long-term breaks) — Choose a longer or indefinite break that prevents logging in and making deposits for the selected period. This is a stronger measure for when you need more distance from gambling.
Account cooling and verification — Some changes may require identity checks for safety. If you ask us for extra support, our team can help apply the appropriate measures to your account.

How to use these tools

Go to your account settings to set or adjust limits yourself at any time.
If you prefer, contact our customer support team and we will guide you through setting limits or activating a time-out or self-exclusion.
Decide on limits in advance and treat them as non-negotiable. Writing down a budget and sticking to it helps reduce impulse choices.

Practical tips to manage play

Only gamble with money you can afford to lose and set wallets dedicated to entertainment, separate from living expenses.
Use deposit limits and session reminders together — limiting spend and time reduces risk.
Avoid using credit for gambling. Prepaid methods or small regular deposits can help control spending.
Take regular breaks and schedule non-gambling activities to keep perspective.
If you feel urges to chase losses, stop play immediately and consider activating a time-out or self-exclusion.

Warning signs that it may be time to use controls or seek help

Spending more than you planned or hiding your activity from others.
Chasing losses or increasing stakes to try to win back money.
Neglecting work, study, family or basic needs because of gambling.
Feeling anxious, restless or irritable when not gambling.
Borrowing money, selling possessions, or struggling to pay bills due to gambling.

10. Responsible Gambling – Links to Support Organizations

If gambling is causing harm, confidential support is available. Below are examples of the kinds of organisations and services that can help. Many provide free counselling, practical planning, and support for family and friends. If you are in immediate danger or at risk of self-harm, contact emergency services right away.

Support options (Australia-focused and international examples)

National and state helplines — Many countries and states run problem gambling helplines offering confidential phone and online support, counselling, and referral to local services.
Online counselling and chat services — Free, confidential chat or phone counselling can be helpful if you prefer remote support or are unsure where to start.
Face-to-face counselling — Community health services and specialist clinics offer one-to-one counselling and treatment programs for problem gambling.
Peer support groups — Community-run groups provide shared experience and practical strategies for recovery and staying in control.
Family and carer support — Services specifically support partners, family members and friends who are affected by someone else’s gambling.
Financial counselling — If gambling has affected finances, a financial counsellor can help create a realistic plan to manage debts and budgets.

How to find the right help

Look for confidential, non-judgmental services that offer individual counselling and practical coping strategies.
If you are in Australia, search for national and state problem gambling services and helplines that provide tailored support.
Ask a trusted health professional to refer you to local counselling, financial advice, or support groups.
If you’re supporting someone else, look for resources aimed at family members and learn boundaries that protect your wellbeing.

Getting started

Decide on one immediate step: set a deposit limit, activate a short time-out, or call a helpline for confidential advice.
Write down personal reasons to take a break and review them when you feel the urge to gamble.
Use multiple tools together — limits, reality checks and external support make change more sustainable.

We are here to help. If you would like assistance setting a limit or exploring self-exclusion options, contact our support team for confidential guidance and we will work with you to apply the right safeguards.