Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the rights you have over your data. When we refer to "we" or "us" we mean KrakenBet Casino. When we say "you" we mean our users and visitors.

Scope and Jurisdiction

We operate as an international online gaming and services platform and process personal data in connection with our services. Our operations are based in Curaçao, and data processing is carried out in accordance with applicable laws in that jurisdiction. We also serve users in other countries, including Australia, and we take steps to comply with relevant data protection obligations, including those inspired by the GDPR where applicable.

Information We Collect

We collect information that you provide directly and information collected automatically when you use our services.

• Account and identity data: name, date of birth, email address, phone number, username, and other information you provide when you register.
• Verification and identity documents: copies or photos of identification and proof of address when required for verification, compliance, or security checks.
• Contact and communication data: correspondence between you and our support team, notification preferences, and any messages you send.
• Usage and technical data: IP address, device and browser information, operating system, pages viewed, session times, and other technical details collected automatically.
• Activity and account data: account settings, preferences, site activity, and records necessary to administer your account and maintain security.
• Security and risk data: fraud, abuse, or security‑related records used to protect accounts and our services.

How We Collect Information

• Directly from you when you register, complete forms, upload documents, or communicate with us.
• Automatically when you use our website or apps through cookies, analytics, and other tracking technologies.
• From third parties such as service providers and verification partners who assist with identity checks and security.

How We Use Your Personal Data

We use personal data for legitimate business purposes, to fulfil contractual obligations, and to comply with legal requirements. Typical purposes include:

• Creating and managing your account, including identity verification and KYC checks.
• Providing, improving, and personalizing our services and user experience.
• Communicating with you about your account, support requests, and important notices.
• Detecting, preventing, and responding to fraud, abuse, security incidents, and other illegal activities.
• Complying with legal and regulatory obligations, including anti‑fraud and anti‑money‑laundering requirements.
• Operating internal business functions such as analytics, auditing, and record keeping.
• Sending marketing and promotional communications where you have given consent or where permitted by law.

Legal Bases for Processing

When we process personal data, our legal bases include:

• Performance of a contract: to provide services you request and manage your account.
• Legal obligation: to comply with applicable laws and regulatory requirements.
• Legitimate interests: to operate and secure our services, prevent fraud, and improve offerings, provided such interests are not overridden by your rights.
• Consent: where required for marketing communications or certain tracking technologies.

KYC, Verification and Sensitive Data

To meet legal and regulatory obligations we may ask you to submit identity and address documents for verification. We process these documents to confirm your identity and to meet compliance requirements.

We handle verification data carefully and only retain it as necessary for compliance and security purposes.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to operate the website, analyze performance, and provide personalized content. You can manage cookie preferences through your browser settings and, where available, our cookie controls.

• Essential cookies: required for core site functions and account access.
• Functional and performance cookies: to remember preferences and measure site usage.
• Advertising and analytics cookies: to provide relevant content and measure campaigns, where consent is required we will seek it.

Sharing and Disclosure of Data

We may share personal data with third parties for legitimate business purposes, including:

• Service providers who support our operations, such as hosting, data processing, and customer support.
• Verification and compliance partners who assist with identity checks and regulatory obligations.
• Security and fraud prevention partners to detect and mitigate abuse.
• Legal and regulatory authorities when required by law or to protect our rights and safety.

We require our partners to protect personal data and limit their use to the purposes for which it was shared.

International Transfers

Your data may be processed or stored in countries outside your country of residence, including Curaçao. Where transfers occur, we implement appropriate safeguards to protect your personal data, such as contractual protections and security measures consistent with applicable law.

Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and regulatory requirements.

Security

We implement administrative, technical, and physical measures designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. These measures are regularly reviewed and updated as needed. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Automated Decision‑Making and Profiling

We may use automated tools and profiling to support fraud detection, compliance, and service personalization. Where automated decisions significantly affect you, we will provide information about the logic involved and how you can request human review, to the extent required by applicable law.

Your Rights

Depending on your jurisdiction you may have rights regarding your personal data. These may include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal and contractual obligations).
• Request restriction or suppression of processing in certain circumstances.
• Object to processing based on legitimate interests or for direct marketing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights or make a request, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority in your country or the jurisdiction with responsibility for data protection.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the legal age required to use our services. If we learn that we have collected such data without verification of parental consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will provide notice through our website or by other means where appropriate. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]